As I wrote yesterday, my N95 8GB died. Ouch. Speaking to Vodafone’s customer service was quick and efficient, and I was offered the option of a repair via the shop who could give me a loaner, or have a courier send me a replacement refurbed device. Yesterday I was favouring the former, but today realised that the latter is much more efficient as I’ve still not managed to escape the gravitational pull of the office.

So called in to a very helpful agent who arranged the details, and then I received a text immediately confirming what I had to do in prep. What was particularly encouraging was that the agents didn’t try and argue with me - they believed it was dead and not that I was being daft.

So full marks for customer service.

On which note, yesterday I received  a call from Vodafone’s Automatic Viccy who wanted to ask me how it had been for me - all done by keying “1 for unsatisfied to 5 for very satisfied”. I would have prefered an SMS or a mobile internet site, but I suppose this might work for a wider range of audience.

This entry was posted on Wednesday, October 15th, 2008 at 3:00 pm and is filed under n95, vodafone. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.