Unsafe Renew
We use Register.com as our registry, and they’ve given us good service over the years. More expensive than some, but with excellent support when things went wrong. Until last week. One of their services is called “safe renew” and we’ve been using this to automatically renew key domains as they expire. Until last week.
Until I received an e-mail from them saying this domain had expired! I hastily manually renewed the domain, only to find that all the internal settings for it had been scrambled. Not only had our previous settings been lost, I couldn’t edit them back. After several phone calls and a frankly unhelpful e-mail, this has mostly been put right.
So this blog dissapeared for a few days. Not happy.
But how much unhappier would I have been if this had been a major website on which I rely for revenue? What would have happened if it co-incided with the Google spider checking the site?
To be told the “safe renew” service is not guaranteed just does not cut it.
